What we do
Every member passes a government identity document check and a liveness check: an Expert before their skills go online, and a client no later than 2 hours before their first session.
Sessions can only name public places from our catalogue. Bars, pubs, clubs, private rooms, homes, hotel rooms, vehicles and isolated locations cannot be selected.
An expert publishes only the hours they are genuinely free, and confirms your session within 15 minutes. An expert who cannot make an hour they published declines it or cancels it, and you are refunded in full.
You can share your plan with a trusted contact, set timed check-ins, block anyone, and report at any moment.
A person reviews every serious report. Automated systems help us triage; they never make the final decision on their own.
What we ask of you
Meet only at the scheduled venue. If someone asks to move somewhere private, refuse and report it.
Tell someone where you are going. Use the trusted contact feature.
Keep conversation and payment on Timefolk, so there is a record if something goes wrong.
Leave whenever you want. Cancelling because you feel unsafe never carries a penalty of any kind.
What we cannot do
We cannot guarantee your safety, and we do not claim to.
We cannot summon emergency services for you. The app shows your local emergency number and can alert your trusted contact, but you must call for help yourself.
We cannot verify everything a person says about themselves. We verify that they are a real, identified adult, not that they are pleasant company.
This policy is in force from 2026-11-07 (version 2026-11-07.1). The version you accepted is recorded against your account. Nothing here is legal advice, and it does not remove rights given to you by the consumer law of the country you live in. Questions: legal@timefolk.com.
