How to delete
From the app (Profile → Delete account) or the web deletion page at timefolk.com/delete-account.html, without needing to sign in to the app. Deletion of an account with no open sessions or safety cases is processed automatically.
If you have an open session, it is cancelled under the cancellation policy first. If you are part of an open safety case, deletion is completed once the case closes or a legal hold lifts.
What we keep
Session, session fee and payment records for the statutory retention period; safety case evidence for case close plus 24 months or until a legal hold lifts; your verification reference (and a document hash, where an older check recorded one) for 12 months (indefinitely if you were removed) to stop a removed account returning; enforcement and audit records for 7 years.
Everything else (profile, photos, messages, preferences) is deleted or irreversibly anonymised within 30 days.
This policy is in force from 2026-11-07 (version 2026-11-07.1). The version you accepted is recorded against your account. Nothing here is legal advice, and it does not remove rights given to you by the consumer law of the country you live in. Questions: legal@timefolk.com.
