How to reach us
Requests should be sent to support@timefolk.com marked for the Trust and Safety team, on official letterhead, from an official address.
What we require
We disclose user data only where we receive valid legal process appropriate to the data sought, or where there is a genuine emergency involving a risk of death or serious physical harm.
We do not hold your identity document images or any biometric data: the check is run by our identity verification provider, Didit, and the images never reach us. What we keep from the check (name, date of birth, nationality, gender, the decision and its date, and, for older checks, a hash of the document number) is included in an access request.
We do not hold precise location histories, because we never collect them.
Notice to users
We tell people about requests for their data before disclosure, unless we are legally prohibited, or where notice would create a risk to someone's safety or to a child.
Preservation
We will preserve relevant records on a valid preservation request while legal process is obtained.
This policy is in force from 2026-11-07 (version 2026-11-07.1). The version you accepted is recorded against your account. Nothing here is legal advice, and it does not remove rights given to you by the consumer law of the country you live in. Questions: legal@timefolk.com.
